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Terms & Conditions

Last updated: March 2026

These terms and conditions apply to all offers, quotations, and agreements of One Man Agency, operating under Pacem Holding B.V., Chamber of Commerce number [on request], hereinafter referred to as "Contractor".

1. Definitions

  • Contractor: Pacem Holding B.V., operating under the name One Man Agency, provider of AI consultancy, AI tools, and related services.
  • Client: the natural or legal person entering into an agreement with the Contractor.
  • Services: all work commissioned, including AI consultancy, implementation of AI solutions, development of AI tools, and providing training and workshops.
  • Agreement: any arrangement between the Contractor and the Client for the provision of Services.

2. Applicability

These terms apply to all quotations, offers, agreements, and deliveries by the Contractor. Deviations are only valid if agreed upon in writing. The applicability of any purchase or other conditions of the Client is expressly rejected.

3. Quotations and offers

All quotations are non-binding and valid for 30 days, unless otherwise indicated. The Contractor is not bound by obvious errors or typos in quotations. A composite price quote does not oblige the Contractor to perform part of the assignment at a corresponding portion of the quoted price.

4. Execution of the agreement

The Contractor will execute the agreement to the best of its knowledge and ability in accordance with the requirements of good workmanship. The agreement constitutes a best-efforts obligation, not a guarantee of results. The Contractor has the right to have certain work performed by third parties if this is beneficial to the execution of the assignment.

5. AI-specific provisions

When deploying AI technologies, the following additional terms apply:

  • AI-generated output is delivered on a best-effort basis. The Contractor does not guarantee that AI output is error-free, complete, or suitable for a specific purpose without human review.
  • The Client is responsible for the evaluation and use of AI-generated output within their own organization.
  • Data provided by the Client for AI processing will not be used to train AI models unless explicitly agreed upon in writing.
  • The Contractor endeavors to deploy AI tools in compliance with applicable laws and regulations, including the EU AI Act.

6. Rates and payment

All quoted prices are exclusive of VAT unless otherwise stated. Payment must be made within 14 days of the invoice date. If the payment term is exceeded, the Client is automatically in default and owes interest of 1% per month on the outstanding amount. All collection costs are at the expense of the Client.

7. Intellectual property

All intellectual property rights to materials developed by the Contractor, including AI workflows, prompts, tools, reports, and documentation, remain with the Contractor unless otherwise agreed in writing. Upon full payment, the Client obtains a non-exclusive right to use the delivered materials for the agreed purpose.

The Client is not permitted to share AI prompts, workflows, or methods developed by the Contractor with third parties or to use them for commercial resale without prior written consent.

8. Confidentiality

Both parties are obliged to maintain confidentiality of all confidential information obtained from each other in the context of the agreement. This obligation continues after termination of the agreement. Information is considered confidential if communicated as such by the other party or if this follows from the nature of the information.

9. Liability

The Contractor's liability is limited to the amount paid out by the liability insurance in the relevant case, or up to the maximum invoice amount of the relevant assignment. The Contractor is never liable for indirect damage, including consequential damage, lost profits, missed savings, or damage due to business stagnation.

The Contractor is not liable for damage resulting from the use of AI-generated output by the Client, nor for decisions made on the basis of such output.

10. Force majeure

In cases of force majeure, the Contractor is not obliged to fulfill any obligation. Force majeure includes any circumstance beyond the Contractor's control, including disruptions in AI platforms or third-party services, internet failures, power outages, government measures, and pandemics.

11. Termination

Both parties may terminate the agreement in writing with a notice period of 30 days. In case of early termination, the Client is obliged to pay for work performed up to that point. The Contractor reserves the right to dissolve the agreement with immediate effect if the Client fails to meet its payment obligations.

12. Applicable law and disputes

All agreements are exclusively governed by Dutch law. Disputes will be exclusively submitted to the competent court in the district where the Contractor is established, unless the parties agree on arbitration or mediation.

13. Changes

The Contractor reserves the right to modify these terms and conditions. The most current version is always available on our website. For ongoing agreements, the version in force at the time of concluding the agreement applies.

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